SERVICE-

Service support

whole country500Multiple service centers 1700 More than service personnel

5 years of industry leadership The service level and standard have been ahead of the fitness equipment industry for more than 5 years.
Zero distance service Through the information-based technical service system, customers can be served at zero distance, and remote service is almost on call.
Half-day visit In 2017, the national average after-sales door-to-door service time was 13.3 hours. In 2018, we proposed a new standard of door-to-door service within 12 hours.

Service is our core competitiveness.

At present, the fitness equipment company has more than 50 physical chain stores in China, with a business area of over 10,000 square meters, and large-scale warehousing and logistics centers in provincial capitals and key cities, with after-sales service outlets covering 673 cities and more than 2,630 cooperative logistics outlets nationwide.

relying on this huge service system, we have created a brand-new service era and set a service benchmark for the industry. Service is our core competitiveness in the fitness equipment industry.

Service standards and service outlets

Gym group purchase and outdoor equipment and venue construction users

Guangzhou, Shenzhen, Beijing, Tianjin, Shanghai, Wuhan, Chengdu, Guizhou, Yunnan and other regions can enjoy professional pre-sales services such as on-site free site survey, free provision of diversified gym professional planning and configuration design and quotation of overall solutions, and professional after-sales services such as 2-hour repair response, 48-hour on-site maintenance to solve problems and appointment for on-site training; Other regions can enjoy professional pre-sales services that provide diversified professional planning, configuration design and overall quotation solutions free of charge, and can enjoy professional after-sales services of 2-hour repair response, 72+ hours on-site maintenance to solve problems and appointment for on-site training.

home users

Guangzhou, Shenzhen, Beijing, Tianjin, Shanghai, Wuhan, Chengdu, Guizhou, Yunnan, Liaoning, Jiangsu, Zhejiang and other regions can enjoy the intimate pre-sales service of cash on delivery, free home delivery, on-site installation, 2-hour repair response and 48-hour on-site maintenance to solve problems; Most other areas can enjoy free home delivery, door-to-door installation, 2-hour repair response and 72+ hours door-to-door maintenance to solve problems.

Service support

Service standards and service outlets

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